Returns & Refunds Policy

Returns

100% Customer Satisfaction Guarantee

DSIN AGILITY SDN BHD wants you to be delighted with your purchase, so if you are not entirely happy with your purchase, we will gladly offer a refund or exchange.

Returns Process: –

  • Kindly contact us at customerservice@dsinagility.com within 3 days of receiving your purchased items with the proof of purchase.
  • Once the Returns is accepted, you will receive a Product Return Confirmation Email.

If you are in any way dissatisfied with the products you have received, we will happily organize a refund or an exchange for you, so long as the products returned are:

  1. Unused, unopened and in original condition and packaging.
  2. Undamaged, (including the exterior and interior of the item).
  3. Physical item to be returned within 7 days from the date of the Product Return Confirmation Email.
  4. In a 100% saleable condition upon return


Refunds and exchanges will be to the initial value of the goods, not including freight, unless it has been our error.

DSIN AGILITY SDN BHD can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.

We regret that we cannot be responsible for the loss or damage of the item sent back to us for exchange. Please pack the item properly to ensure that it does not get damaged in transit and return your merchandise and insure it with a reliable courier company.

To return an item, please send it to:
DSIN AGILITY SDN BHD, E-06-22, Block E, Sunway Geo Avenue, Jalan Lagoon Selatan, Sunway South Quay, Bandar Sunway 47500 Subang Jaya.

To organize a refund or exchange, please email us at customerservice@dsinagility.com in order to avoid any miscommunication.

DSIN AGILITY SDN BHD, reserves the rights to charge a re-stocking fee if above returns guidelines are not met. But to maximize customer satisfaction, DSIN AGILITY SDN BHD will very much appreciate that you can contact us (customerservice@dsinagility.com) if there’s any returns once received of merchandise purchased.


Refunds


We can process a refund, either by:

  • crediting your credit card, Molpay or bank account that made the original purchase
  • or providing a credit voucher which you can make a re-purchase at www.dsinagility.com online store and the voucher is valid for the next 30 days.

The amount refunded will depend on the reason for the return. If you have received:

  • a damaged product or the wrong product, we will be happy to refund both the product and postage charges
  • a product that you no longer wish to purchase, only the total purchase price after deduction of courier fee can be refunded.
  • a product that you no longer wish to purchase or not under our error will only be refunded for credit voucher for re-purchase and valid for the next 30 days.

 

Exchanges

You can exchange ordered product for another product, so please email us at customerservice@company.com to arrange an exchange. Please be noted that courier fee will be borne by customer.

Refunds and exchanges can only be processed after the original item has been returned and verified.

To exchange an item, please return it to:
DSIN AGILITY SDN BHD, E-06-22, Block E, Sunway Geo Avenue, Jalan Lagoon Selatan, Sunway South Quay, Bandar Sunway 47500 Subang Jaya.

Once we have received your first item, we will advise you of the postage charge for the second item before posting it.

* Special offered / Special priced items are the final sales, as such will not be accepted for Returns/Exchanges. It will be stated at each product description for your clear understanding. 

* Please allow 5 to 7 days after receipt and inspection of the returned items for proper credit. DSIN AGILITY SDN BHD reserves the right to refuse any returns upon final review if all above guidelines have not been met. 

Thank you for choosing DSIN AGILITY SDN BHD.